Please download and fill out the appropriate forms below. Then, please email or fax them to our office or bring them with you to your scheduled appointment.
Our Kids First Pediatric Dentistry office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child for their comfort. School-aged children for routine visits can be scheduled throughout the day. Most treatment appointments will be scheduled in the morning. Our afternoon appointments are for routine visits and older children requiring minor dental treatment.
We reserve appointment times exclusively for each child. Please notify our office 48 hours in advance of your scheduled appointment time if you are unable to keep your appointment. With adequate notice, we may be able to accommodate another family in need when an appointment time opens up. We ask for your cooperation with this policy.
Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. Our pediatric dentist office, serving Chandler and Gilbert, accepts cash, personal checks, and major credit cards. Also, we offer payment financing through Care Credit. Please call our office to obtain more information.
Our Office Policy Regarding Dental Insurance
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. We will be glad to send a refund to you if your insurance pays us.
Please Understand that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.
Fact 1 - No Insurance Pays 100% Of All Procedures
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pay 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you of your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.
Fact 2 - Benefits Are Not Determined By Our Office
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate that the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the usual, customary, or reasonable fee (“UCR”) used by the company.
A statement such as this gives the impression that any fee greater that the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.
Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may very widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the “allowable” UCR Fee. Frequently, this data can be three to five years old and these “allowable” fees are set by the insurance company so they can make a net 20% -30% profit.
Unfortunately, insurance companies imply that your dentist is “overcharging”, rather than say that they are “underpaying”, or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary or reasonable (UCR) figure.
Fact 3 - Deductible & Co-Payments Must Be Considered
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, you can figure out what benefits will be paid. First a deductible (paid by you), on average, $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.
Most Importantly, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.